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Support Tool

MaxSoli’s IT support system is a service desk tool that records, tracks and maintains all the support calls received from our clients. This system offers functionality for incidents, issues, service level agreements (SLA’s) and asset management for IT processes, service and support.

  • Clients can request and check the status of the support call through web browser
  • Provide us with updates by adding notes to their tickets on the web portal
  • Implements ITIL best practises
  • A technician is assigned to the call as soon the incident is recorded