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IT Support

IT and telecommunication systems are vital for any modern organisation and the performance of your company will suffer without these systems. We recognize this issue and we have a dedicated team of highly skilled people who are able to help you understand clearly. Our flexible contract helps our customers at every level, if a fault occurs. Our staff also answers service calls, provide installation and advice.

The agreement between MaxSoli and our customers promises to provide our customers with comprehensive support in all aspects of IT and Telecoms services which includes computers, printers, scanners, laptops and other products and this is our standard service. The maintenance products can be customized according to our customers’ needs.  Our company will require a maintenance contract if your everyday tasks are computer and internet-based as faults in your system can be very costly to your business. We guarantee to respond to any server-related call outs within four hours. We will endeavor to repair all hardware faults, however, when this is not possible, we replace the item. Our engineer will also visit you for health and safety checks on all the products covered by our contract. We also allocate a dedicated service manager to each of our clients, who ensures that all the IT and Telecom systems in your organisation are covered. These are as follow:

Telephone Support

Remote Access

On-Site Support

Spares

Loan Equipment

Technical Advice

Health Checks

Software and Hardware Audit’s

Hardware (desktops, IT Peripherals etc)

Servers

Tape Drive (Back Up)

UPS

Laptops

Printers

Scanners

Projectors

IWB

Switches, Routers

Firewall

Software Inc.  MS operating systems and

applications, Virus, Backup, Virtualisation

All telecoms systems

Web and email hosting